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We will send out goods according to the delivery day and option selected. We reserve the right to substitute flowers to the value of the order placed if we do not have the exact flower in stock. Our goods are sent out by courier on a signature optional delivery. This means that the flowers can be left on the property (including porch or step) or with a neighbour if there is no one home to accept delivery. If there is an alternative place to leave the consignment on the property, please specify this when prompted to do so in the checkout area of our site. If our courier cannot find a safe place or you do not want the flowers to be left if no one is home, please write this in the comments box in the checkout area, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call to arrange redelivery. 

The products will be at your risk from the time of delivery. We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses. We do not deliver on Mondays or Sundays.

Next day delivery can be selected for orders placed before 2pm. Our standard delivery option is made between the hours of 8am and 6pm, this service is a tracked 24-48 hour service, occasionally orders may take 48 hours to arrive depending on the delivery address and location . Guaranteed, special delivery before 1pm, requires a signature, please ensure the recipient will be home to receive the consignment.

During busy periods we require 24 hours notice for any amendments or cancellations to be made to orders, but please do call and we will do our best to rectify these at any shorter notice.

We deliver to most UK addresses, but there are exceptions in the Islands - we are currently unable to deliver to the Scottish Isles, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey and Scilly Isles.