Terms & Conditions

 

Introduction

This page (together with any documents referred to, within it) tells you the Terms & Conditions on which we supply any of the products (Products) listed on our website - philippacraddock.com (our site) to you. Please read these Terms & Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.


Information About Us

Philippacraddock.com is a site operated by Philippa Craddock Flower School Ltd (we). We are registered in England and Wales under the company number - 12415345 and with our registered office at 7 Kenden Business Park, Maritime Close, Rochester, Kent, United Kingdom, ME2 4JF. Our VAT number is - 924 9915 87. To contact us, please email enquiries@philippacraddock.com.


Intellectual Property Rights

All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logos, images and other materials are owned by Philippa Craddock Flower School Ltd. Philippa Craddock and logo are both registered trademarks. No content, design or trademarks may be reproduced, copied, used, sold and/or duplicated without our prior written consent. 

Access To Our Site

We reserve the right to withdraw or amend our web site at any time. In using our site you agree to accept and abide by all of our Terms & Conditions and act in accordance with the law. You may not alter, impair or interfere in any way with our web site. If you default negligently in any obligations set out in these Terms & Conditions (including our Privacy Policy) you shall be liable for all the losses and damages that this may cause to Philippa Craddock Ltd, our affiliates, partners or licensors. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. We reserve the right to contact you by email, after your first order.

Prices

All prices for products on our web site are inclusive of VAT at current rates. Prices are liable to change at any time.

Masterclasses/online courses

 

You acknowledge and agree that the terms below apply to you and by signing up to one of our courses you accept these Terms

1               WHO WE ARE AND WHAT THIS AGREEMENT DOES

1.1          These courses are offered by Philippa Craddock Flower School Limited (“we”, “us”, “our”). We are a company registered in England and Wales under company number 12415345 and have our registered office at 7 Kenden Business Park, Maritime Close, Rochester, Kent, United Kingdom, ME2 4JF. To contact us, please email enquiries@philippacraddock.com.

1.2          We have developed a number of online courses that we make available to individuals looking to launch and grow their businesses (each an “Online Course”). Our Online Courses contain a mixture of pre-recorded and document based content, often but not always accompanied by a live Q&A session.

1.3          You can find everything you need to know about us and each of the Online Courses on our website before you register. We will also reconfirm any further key information to you in writing by email after you sign up.

1.4          We grant you a non-transferable, non-exclusive licence to use the Online Course and to use any and all associated documentation that may be provided and or other materials provided to you as a result of your taking part in an Online Course (“Documentation”) as permitted in these terms.

2               By SIGNING UP FOR AN ONLINE COURSE you accept these terms

These terms apply to all those who subscribe to an Online Course. Please read them carefully before signing up. By signing up to an Online Course you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not take part in any Online Course.

3               Other terms that may apply to you

3.1          These terms only apply to your access to the Online Courses. Any other service we provide to you is governed separately from these terms.

3.2          The Online Course will be streamed via platforms owned by our third party suppliers, currently Kajabi and Circle. As a result the relevant third party terms of service will apply to your use of the Online Course and those platforms.

4               CHARGES

4.1          We charge you when you sign up to one of our Online Courses. The payment terms will be explained to you during the order process.

4.2          We accept payment by Visa (Credit and Debit), MasterCard, Electron, UK Maestro (International Maestro can be accepted for Internet transactions, if supported by MasterCard SecureCode) and Solo. All payments must be made in British Sterling (£). All credit and debit transactions are processed by HSBC,. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays if, for any reason, your card issuer refuses to authorise payment.

4.3          Your place on one of our Online Courses is not confirmed until you have received the order confirmation email, this is your receipt of purchase and will provide you with access details to the Online Course. If you have not received this, it is likely the payment hasn't been processed and your place is not confirmed. You should contact our team on enquiries@philippacraddock.com if this happens.

5               REFUNDS

5.1          You have a legal right to change your mind after you purchase one of our Online Courses. If you change your mind you must let us know no more than 14 days after the day we send you our email confirmation of your order. To let us know, please email us at kate@philippacraddock.com and we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund. This legal right to change your mind does not apply after you have started to download or stream the Online Course.

5.2          In addition, we, offer our customers a goodwill guarantee which is more generous than your legal rights. If you start one of our Masterclass Online Courses (only) and decide within 7 days of launch that you no longer want to take part in the Masterclass Online Course, you can let us know by email to kate@philippacraddock.com and we will refund you. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We’ll refund you by the method you used for payment. We don't charge a fee for the refund.

6               CONTENT

6.1          The Online Courses and Documentation are provided for general information purposes only. The information you receive is not intended as, and shall not be understood or construed as, professional advice. The information provided to you through our Online Courses and Documentation is based on our experiences and is not a substitute for advice from a professional who is aware of the facts and circumstances of your individual situation. 

6.2          We have done our best to ensure that the information we provide is accurate and valuable but nothing that is made available to you on or through the Online Courses or Documentation should be understood as a recommendation not to consult with a professional to address your particular information. We expressly recommend that you seek advice from a professional. You agree to use your own judgement and conduct due diligence before taking any action or implementing any plan or policy suggested or recommended by our Online Courses and/or Documentation.

6.3          We shall not, nor shall any of our employees or owners be held liable or responsible for any errors or omissions contained in any Online Course and/or Documentation or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.

6.4          Although we make reasonable efforts to update the information provided to you, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

7               NO GUARANTEES

7.1          You agree that we have not made any guarantees about the results of taking any action, whether recommended by our Online Courses and Documentation or not. We provide educational and informational resources that are intended to help users succeed in their businesses but you recognise that the success of your endeavours is the result of circumstances beyond our knowledge and control.

7.2          You also acknowledge and agree that prior results do not guarantee a similar outcome. The success of others who have taken part in our Online Courses (including those who have provided reviews or testimonials) is no guarantee that you or any other person or entity will be able to obtain similar results.

7.3          We have made every effort to accurately represent the educational value that our Online Courses and Documentation can provide. However, there is no guarantee that you will earn any money using the techniques and ideas shared with you. You should not rely on any information we present as any kind of promise, guarantee, or expectation of any level of success or earnings. Running any business carries risks, and your use of any information provided to you, by us, is at your own risk. We provide all our content without any express or implied warranties.

8               YOUR PRIVACY

8.1          We only use any personal data we collect through your subscription to an Online  Course in the ways set out in our privacy policy, located here Privacy Policy — Philippa Craddock.

8.2          Please be aware that internet transmissions are never completely private or secure and that any message or information you send us may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

9               OPERATING SYSTEM REQUIREMENTS

Accessing the Online Courses requires access to a computer, tablet, mobile or other handheld electronic device with WiFi or data access and sufficient memory to download the Documentation.

10             SUPPORT FOR ACCESSING THE ONLINE COURSE AND HOW TO TELL US ABOUT PROBLEMS

10.1        If you have any problems accessing an Online Course please contact us by email to kate@philippacraddock.com.

10.2        If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.

11             HOW YOU MAY USE THE ONLINE COURSE

11.1        In return for your agreeing to comply with these terms you may:

11.1.1          download or stream the Online Course and Documentation onto your device and view, use and display the Online Course and Documentation on such devices for your personal purposes only; and

11.1.2          use any Documentation to support your permitted use of the Online Course.

11.2        We are giving you personally the right to access the Online Course and the Documentation. You may not otherwise transfer the Online Course and/or Documentation to someone else, whether for money, for anything else or for free.

11.3        You agree that you will:

11.3.1          not rent, lease, sub-license, loan, provide, or otherwise make available, the Online Course or the Documentation in any form, in whole or in part to any person without prior written consent from us;

11.3.2          not copy the Online Course or the Documentation, except as part of the normal use of the Online Course.

12             YOU MUST BE 18 TO ACCEPT THESE TERMS

You must be 18 or over to accept these terms.

13             CHANGES TO THESE TERMS

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least 30 days’ notice of any change by notifying you on our website.

14             WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

14.1        We might refer to or provide reviews of other products, services, professionals or similar. These references are not intended as an endorsement or statement that the information provided by the other party is accurate. We provide these to help you but it is your responsibility to conduct your own investigation and make your own determination.

14.2        In addition, the Online Course and Documentation may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy and cookie policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

15            WE ARE NOT RESPONSIBLE FOR DATA CHARGES

We are not responsible for any charges or fees you may incur in accessing the Online Course and/or Documentation.

16             ACCEPTABLE USE RESTRICTIONS

16.1        You must:

16.1.1          not infringe our intellectual property rights or those of any third party in relation to your use of the Online Course and Documentation;

16.1.2          not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Online Course; and

16.1.3          not use the Online Course in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.

17            INTERACTIVE SERVICES

17.1        Whenever you make use of a feature that allows you to make contact with us or other users of our Online Courses or community (for example by taking part in a Q&A session or as part of the Online Course community) you must comply with the content standards set out in these terms.

17.2        You acknowledge and agree that any interactive / live sessions you attend as part of your Online Course may be recorded for those who are unable to attend the session. You hereby grant to us permission to record the session including, your contribution to the same (your image, voice, name or any other aspect of the recording of the live session) and the right, throughout the world, in perpetuity, to share that recording with other participants of the Online Course without any consideration, acknowledgement or permission. You shall have no right of approval and no legal claim arising out of any use or editing of the recording.

17.3        We also have the right to disclose your identity to any third party who is claiming that any content posted by you constitutes a violation of their intellectual property rights, or of their right to privacy.

17.4        We have the right to remove any content you share if, in our reasonable opinion, your content does not comply with the standards set out in these terms.

Content standards

17.5        These content standards apply to any and all material which you contribute to any interactive / live services associated with the Online Courses including any message boards or similar.

17.6        Each contribution must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with the applicable law. Contributions must not:

17.6.1          contain any material which is defamatory of any person;

17.6.2          contain any material which is obscene, offensive, hateful or inflammatory;

17.6.3          promote sexually explicit material;

17.6.4          promote violence;

17.6.5          promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

17.6.6          infringe any copyright, database right or trade mark of any other person;

17.6.7          be likely to deceive any person;

17.6.8          be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

17.6.9          promote any illegal activity;

17.6.10        be threatening, abusive or an invasion of another's privacy, or cause annoyance, inconvenience or needless anxiety;

17.6.11        be likely to harass, upset, embarrass, alarm or annoy any other person;

17.6.12        be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

17.6.13        give the impression that they emanate from us, if this is not the case;

17.6.14        advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or

17.6.15        contain any advertising or promote any services or web links to other sites unless authorised by us.

17.7        You must at all times be respectful of other users of the Online Course.

User Generated Content

17.8        Our interactive / live sessions may include information and materials shared by other users of the Online Courses. This information and these materials have not been verified or approved by us. The views expressed by other users do not necessarily represent our views or values.

17.9        If you wish to complain about content shared by other users, please email us at kate@philippacraddock.com.

18             INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in our Online Courses and the Documentation belong to us and the rights in any Online Course and the Documentation are licensed (not sold) to you. You have no intellectual property rights in, or to, the Online Courses and the Documentation other than the right to use them in accordance with these terms.

19             WARRANTIES

We make no representation or warranty of any kind, express or implied, as to the information, contents, materials, documents, programs, products, books, or services included on or through our website, the Online Courses and/or the Documentation. To the fullest extent permissible under the law, the company disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

20             OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

20.1        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

20.2        We are not responsible for events outside our control. If our provision of any Online Course is delayed by an event outside our control then we will contact you by email as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Online Course that you have paid for but not received.

20.3        The Online Courses and Documentation have not been developed to meet your individual requirements. Please check that the content meets your requirements.

20.4        If you are an organisation user the following limitations on liability will apply:

20.4.1          We exclude all implied conditions, warranties, representations or other terms that may apply to the Online Courses and Documentation.

20.4.2          We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a)           use of, or inability to use, the Online Courses or Documentation; or

(b)           use of or reliance on any content provided through the Online Courses or Documentation.

20.4.3          In particular, we will not be liable for:

(a)           loss of profits, sales, business, or revenue;

(b)           business interruption;

(c)           loss of anticipated savings;

(d)           loss of business opportunity, goodwill or reputation;

(e)           loss of use or corruption of software or personal data; or

(f)           any indirect or consequential loss or damage.

20.5        If you are an individual user the following limitations on liability will apply:

20.5.1          If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

20.5.2          If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation.

20.5.3          The Online Courses and Documentation are for domestic and private use. If you use the Online Courses and Documentation for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of use or corruption of software or personal data, loss of business, business interruption, or loss of business opportunity.

21             WE MAY END YOUR RIGHTS TO ACCESS THE ONLINE COURSES IF YOU BREAK THESE TERMS

21.1        We may end your rights to use the Online Courses and Documentation at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

21.2        If we end your rights to use the Online Courses and Documentation you must stop all activities authorised by these terms, including your use of the Online Courses and Documentation.

22             OUR RELATIONSHIP

Your use of our Online Courses and Documentation, including implementation of any suggestions provided through our Online Courses and Documentation does not create a professional/client relationship between you and us or any of our employees or owners.

23             WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not adversely affect your rights under the contract.

24             YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

25             NO RIGHTS FOR THIRD PARTIES

These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

26             IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

27             EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

28             WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in a different country you can bring legal proceedings in respect of the products in either the courts of your country of residence or the English courts.

Last updated: 26 October 2023