philippa craddock

Last Updated: May 25th 2025

Philippa Craddock Ltd (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [philippacraddock.com] and purchase any of our digital products or services.

We adhere to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our site, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please do not access the site or provide your data.

Privacy Policy

Philippa Craddock Ltd

Registered address: 7 Kendon Business Park, Maritime Close, Rochester, Kent, ME2 4JF
Company number: 12415345
Email: hello@philippacraddock.com
We are the data controller of the personal information we collect and process.

1. Who We Are

We collect and process the following data:

Information You Provide to Us:

Name and contact details (e.g. email address, postal address)
Billing and payment information (processed securely via third-party payment providers)
Account login details (if you create an account on our course or community platform)
Email marketing preferences
Survey or feedback responses
Support requests and correspondence

Information We Automatically Collect:

IP address
Browser type and device
Pages visited, time on site, referring website
Cookies and similar tracking technologies (see Section 10)

2. What Personal Data We Collect

We use your data to:

Process purchases and deliver digital products (PDFs, courses, handbooks)
Communicate with you regarding orders, updates, and customer service
Send newsletters and marketing emails (if you opt in)
Improve our website, products, and user experience
Analyse traffic and usage behaviour
Protect our business from fraud or misuse

3. How We Use Your Information

Under UK GDPR, we rely on the following lawful bases:

Contract: To fulfil a purchase or service you request
Consent: For sending you marketing emails (you can withdraw at any time)
Legitimate interests: To improve our services and maintain site security
Legal obligation: To comply with UK tax or regulatory laws

4. Our Legal Bases for Processing

We only share your data with trusted third-party providers to help operate our business. These include:

Payment processors (e.g., Stripe, PayPal)
Email marketing software (e.g., Flodesk)
Course platforms (e.g., Circle)
Website and analytics services (e.g., Google Analytics)
Accounting and invoicing platforms (e.g., Xero or similar)
We never sell or rent your personal data.

5. Who We Share Your Data With

Some of our service providers may store data outside the UK (e.g., in the US). Where this happens, we ensure your data is protected using appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

6. International Data Transfers

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. This typically means:

Customer records: Up to 7 years (for tax/legal compliance)
Email subscribers: Until you unsubscribe or request deletion
Inactive accounts: Deleted after a period of inactivity (usually 2 years)

7. Data Retention

You have the following rights under UK data protection law:

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct your data at any time.
Erasure: You can ask us to delete your data (unless we have a legal obligation to keep it).
Objection: You can object to processing based on legitimate interest or direct marketing.
Restriction: You can ask us to pause processing while an issue is being resolved.
Portability: You can request to move your data to another service provider.

To exercise any of these rights, email us at: hello@philippacraddock.com. We aim to respond within 30 days.
If you’re unhappy with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113

8. Your Rights

If you subscribe to our emails or newsletters, we’ll send you updates about products, resources, offers, and events.

You can unsubscribe at any time using the link at the bottom of any email.
If you are based in the UK or EU, we will only send marketing if you have actively opted

9. Marketing and Your Preferences

We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small file that’s stored on your device when you visit a site.

Our website may use cookies to:

Improve site functionality and navigation by remembering preferences
Analyse traffic and usage patterns via Google Analytics
Support email sign-up forms and contact submissions (e.g., Flodesk)
Embed third party content, such as Instagram feeds or video players

These cookies help us understand how our site is used and how we can improve it.

When you first visit our site, you’ll see a cookie banner asking for your consent to use non-essential cookies. You can accept or decline these, and you can change your preferences or disable cookies at any time in your browser settings.

Some cookies are essential for the site to function properly and cannot be switched off.

We do not use cookies to collect sensitive information, and we never sell your data.

Cookie Preferences: You can manage your cookie settings through your browser, or withdraw consent by clearing cookies from your browser’s history. For help with this, email us at hello@philippacraddock.com.

10. Cookies & Tracking Technologies

We take reasonable and appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
Examples include:

Encrypted payment processing via Stripe or PayPal
Secure servers and platforms
Restricted access to personal data
Regular software updates

However, no system is 100% secure. You share your data with us at your own risk.

11. Data Security

Our website and services are not intended for children under 16. We do not knowingly collect data from minors.

12. Children’s Privacy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on our website.

Please check this page periodically for the most current version.

13. Changes to This Privacy Policy

If you have any questions or concerns about this policy or how we handle your data, please contact:

Philippa Craddock Ltd
7 Kendon Business Park
Maritime Close
Rochester, Kent ME2 4JF
Email: hello@philippacraddock.com