philippa craddock

Last Updated: May 25th 2025

Welcome to philippacraddock.com — the website owned and operated by Philippa Craddock Ltd. By accessing this site or purchasing any of our digital products or services, you agree to the following Terms and Conditions.

These Terms are legally binding and apply to all visitors, customers, and users of the site. If you do not agree to these Terms, please do not use this site or purchase our products.

TERMS AND CONDITIONS

This website is owned and operated by:
Philippa Craddock Ltd
Company number: 12415345
Registered address: 7 Kendon Business Park, Maritime Close, Rochester, Kent, ME2 4JF
Email: hello@philippacraddock.com

1. About Us

We offer digital products and services including:

Self-paced online programmes and courses
Live masterclasses and educational sessions
Downloadable handbooks, guides, and resources
Community access (e.g., Circle platform)
Email-based newsletters and updates

All content is designed for creative business owners and entrepreneurs. Our products are for personal use and are not to be redistributed, resold, or repackaged without permission.

2. Overview of Our Services

3.1 How to Purchase

You can purchase products directly from our website. Upon successful payment, you will receive access to your chosen digital product via email or our online platform.

Please ensure your email address is entered correctly at checkout. If you do not receive your access link or materials, please contact us at hello@philippacraddock.com.

3.2 Access Timeline

Digital downloads (e.g., handbooks): Available immediately or via email within minutes

Online programmes: Access instructions will be sent via email after payment

Live sessions: Details are sent ahead of time, with Zoom or platform links provided

3. Ordering and Access

4.1 Payment Methods

We accept payment through secure third-party processors such as Stripe and PayPal. All transactions are processed in GBP (£) and include VAT where applicable.

4.2 Taxes and Currency

Prices displayed on our website include VAT (if applicable). If you are purchasing from outside the UK, your bank may apply a currency conversion fee or foreign transaction charge — these are outside our control.

4. Payment and Pricing

When you purchase a digital product, you are granted a non-exclusive, non-transferable licence for personal use only.
You may not:

Share your login or materials with others
Copy, resell, distribute, or adapt our content
Use our content in commercial trainings or workshops

All content remains the intellectual property of Philippa Craddock Ltd.
© 2025 Philippa Craddock Ltd. All Rights Reserved.

5. Licence and Usage

6.1 Digital Downloads (e.g., PDFs, handbooks)

Under UK law, you have a 14-day cooling-off period for digital purchases. However, this right is waived once you access or download the product.
By purchasing a digital download from our site, you agree to immediate access and waive your cancellation rights.

6.2 Courses and Programmes

Refunds for live or self-paced courses are generally not offered, except in the case of duplicate purchase or technical failure. We aim to make every effort to help you access and benefit from your course.

If you're unsure whether a product is right for you, please email us before purchasing.

6. Refunds & Cancellations

By using our products or site, you agree to:

Use our content for personal purposes only
Not infringe on our intellectual property rights
Keep your account credentials confidential
Refrain from using our community spaces (e.g., Circle) for self-promotion, spam, or inappropriate conduct

We reserve the right to revoke access to our products or communities if these terms are breached.

7. Your Responsibilities

We are proud to share client stories and testimonials. These are genuine results from real customers, but are not guarantees of success.

Your business journey is unique, and outcomes will depend on your own effort, decisions, and circumstances.

8. Testimonials and Results

To the fullest extent permitted by law, we exclude liability for:

Any indirect, incidental, or consequential loss or damage
Loss of profits, business, or opportunity
Technical issues or access delays
Inaccuracies or omissions in our content

Our total liability is limited to the amount paid by you for the relevant product or service.

Nothing in these Terms limits your rights under UK consumer law or our liability for death, personal injury, fraud, or negligence.

9. Limitation of Liability

All website content, downloads, course materials, designs, brand names, and other content are the intellectual property of Philippa Craddock Ltd or our licensors.
You may not copy, reproduce, or use any part of our materials without prior written consent.

10. Intellectual Property

We reserve the right to terminate access to any product or service if you breach these Terms, violate our community guidelines, or misuse your access. In such cases, refunds will not be issued.

11. Termination

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

12. Governing Law

By using this website or purchasing any of our products, you also agree to the terms set out in our Privacy Policy and our Disclaimer.

Our Privacy Policy explains how we collect, store, and use your personal data in line with UK GDPR. Our Disclaimer outlines that all content provided through this website, including our handbooks, programmes, and courses, is intended for educational and informational purposes only and does not constitute professional advice.

13. Additional Elements

We may update these Terms from time to time. Changes will take effect when published on this page. If significant changes are made, we will notify you by email or through the website.

We recommend reviewing this page regularly to stay informed.

14. Updates to These Terms

If you have any questions about these Terms, your order, or any of our products, please contact:

Philippa Craddock Ltd
7 Kendon Business Park
Maritime Close
Rochester, Kent ME2 4JF
Email: hello@philippacraddock.com